Privacy Policy

Privacy Policy

Last updated: March 2026

TurnkeyWells.com (“TurnkeyWells,” “we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy explains what information we collect, how we use it, and your rights regarding your data.

1. Information We Collect

Information You Provide

  • Contact information: Name, email address, and phone number when you contact us or submit a form
  • Property information: Property addresses you submit for well lookups or reports
  • Payment information: Billing details processed securely through Stripe. We do not store credit card numbers.

Information Collected Automatically

  • Usage data: Pages visited, time on site, browser type, and IP address via standard web analytics
  • Cookies: We use cookies for site functionality and analytics. You may disable cookies in your browser settings.

Public Records Data

Our reports are compiled from publicly available government databases including the Texas Water Development Board (TWDB), Texas Commission on Environmental Quality (TCEQ), Texas Department of Licensing and Regulation (TDLR), and county appraisal district records. This data is sourced from public records and not collected from you directly.

2. How We Use Your Information

  • To generate and deliver well reports and lookups you request
  • To process payments and send transaction confirmations
  • To respond to your inquiries and provide customer support
  • To send relevant updates about your report or our services (you may opt out at any time)
  • To improve our website and services
  • To comply with applicable laws and regulations

3. How We Share Your Information

We do not sell your personal information. We may share information with:

  • Stripe: Payment processing. Subject to Stripe’s Privacy Policy.
  • DigitalOcean: Cloud hosting provider where report data is stored securely.
  • Google Analytics: Anonymized site usage analytics.
  • Legal requirements: If required by law or to protect our rights.

4. Data Retention

We retain your information for as long as necessary to fulfill the purposes described in this policy, typically no longer than 3 years after your last interaction with us. Payment records are retained as required by law.

5. Your Rights

You may request to:

  • Access the personal information we hold about you
  • Correct inaccurate information
  • Delete your personal information (subject to legal retention requirements)
  • Opt out of marketing communications

To exercise these rights, contact us at .

6. Security

We use industry-standard security measures including SSL encryption, secure cloud hosting, and access controls to protect your information. No method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

7. Children’s Privacy

Our services are not directed to individuals under 18. We do not knowingly collect personal information from minors.

8. Changes to This Policy

We may update this Privacy Policy from time to time. We will post the updated policy on this page with a revised date. Continued use of our services after changes constitutes acceptance of the updated policy.

9. Contact Us

Questions about this Privacy Policy? Contact us at:

TurnkeyWells.com
Email:
Phone: 817-541-1890